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FAQs from IT Administrators

FAQs from IT Administrators

You need to create an installation package for your students. This ensures that you are distributing the different editions of CES EduPack to the right students and that they don’t need to log in to My Granta or enter any credentials for the software to work.

To create an installation package:

  1. Sign in to your My Granta account on this website.
  2. Click Download CES EduPack, and click the download link to save the installer.
  3. Run the installer by double-clicking edupack_setup.XXXX.exe. Enter your My Granta account information when prompted.
  4. Click Create installation package.
  5. Select the edition you want to distribute.
  6. Click Continue. This will create an installation package in a folder that you can then distribute to other licensed users. The installation package contains both edupack_setup.XXXX.exe and license.lic.

You can now distribute this package of files to any licensed student in any way that doesn’t make the files public. You can put it on an internal network, use a VLE, use a license server or give out memory sticks. Students will need to copy the folder to a local drive before installing.

The students then have to follow this process:

  1. Copy the installation package onto your computer. If it distributed as a ZIP file, extract the files before proceeding. Make sure license.lic and edupack_setup.XXXX.exe are in the same folder.
  2. Run the installer by double-clicking on the edupack_setup.XXXX.exe file and follow the on-screen instructions.

 Graphic showing installation steps for students

Uninstalling CES EduPack

To uninstall CES EduPack, use Programs and Features in the Control Panel.

No personal data is collected about how individuals use our software. Enrollment licenses are designed to be very flexible to suit different situations in different Universities. As long as the software is only made available to licensed students, the software can be distributed via an internal network, VLE, license server, or memory stick.

Every time the software is installed we receive some anonymous data. In order to help Granta improve and develop CES EduPack, anonymous data is collected about how the software is used. If you would prefer to opt out of this, edit your Privacy Settings in the CES EduPack settings. For further information, click the link in the Settings dialog to read the privacy statement.

If you get stuck you can contact Support. When contacting us, please let us know which operating system you are using.

These are some common issues related to running the installer:

  • If the installer was distributed as a ZIP file, extract the files before running the installer.
  • Make sure license.lic is in the same folder as the installer, edupack_setup.XXXX.exe. The license.lic file lets your users run the installer without signing in with a My Granta account. If a user’s installer prompts them to sign in, the license file may be missing.
  • Error code 0x80070652 – Wait for any other programs to finish installing or uninstalling before starting the installer. Note that other installations may be running in the background e.g. Microsoft Updates.
  • Error code 0x80091007 – A poor internet connection can affect the installer when downloading the required files. Try re-running the installer and use a wired internet connection or move to place with a better Wi-Fi signal.
  • Error code 0x8007002 – The CES EduPack installation files are damaged or corrupted.
  • Error code 0x80070643 – There is an error with the Microsoft .Net Framework installation on your computer.
  • Error code 0x80070666 – An error occurred in Visual Studio Runtime 2017. This error is caused by a version of Microsoft Visual Studio Runtime 2017 that accidentally removes a registry key used by CES EduPack. See the Visual Studio support site for more details. Try installing the latest version of Visual Studio to restore the missing registry key.

If you encounter a different error, contact Support.

As an IT Admin with a My Granta Account, you can download and install the software from Granta’s Education Hub. (For students, you will have to make an installation package containing the license file, as they do not have a My Granta account.)

  1. Go to Granta’s Education Hub and sign in to your My Granta account.
  2. Click Download software, and click the download link to save the installer.
  3. Run the installer by double-clicking edupack_setup.XXXX.exe.
  4. Enter your My Granta account information when prompted.
  5. To install the software on your own computer, click Install now, and follow the on-screen instructions.

Graphic illustrating installation steps

To install CES EduPack from a DVD or memory stick from Granta (these already contain the installation package):

  1. Copy the files onto your computer.
  2. Make sure they are not in a zip file.
  3. Make sure license.lic is in the same folder as the installer, edupack_setup.XXXX.exe.
  4. Run the installer and follow the on-screen instructions.

Uninstalling CES EduPack

To uninstall CES EduPack, use Programs and Features in the Control Panel.

Installation in quiet mode

You can run edupack_setup.XXXX.exe in quiet mode to install CES EduPack. This mode requires no user input and will run entirely in the background.

To perform a quiet installation of CES EduPack, you will first need to create an installation package, or, if you received a DVD or memory stick, you can use the ready-made installation packages on these.

To create an installation package:

  1. Sign in to your My Granta account on this website.
  2. Click Download CES EduPack, and click the download link to save the installer.
  3. Run the installer by double-clicking edupack_setup.XXXX.exe. Enter your My Granta account information when prompted.
  4. Click Create installation package.
  5. Select the edition you want to distribute.
  6. Click Continue. This will create an installation package in a folder that you can then distribute to other licensed users. The installation package contains both edupack_setup.XXXX.exe and license.lic. These will need to be in the same folder during installation.

You and your students can run this custom installation package without signing in to My Granta.

You can now use this command to do a quiet install:

.\edupack_setup.XXXX.exe /quiet

To uninstall quietly, use the following command:

.\edupack_setup.XXXX.exe /quiet /uninstall

For more information, visit the CES EduPack Installation Guidelines page.

 

If you downloaded the CES EduPack installer, you can use this to create a custom installer to distribute to students. This will allow them to install a specific CES EduPack edition:

  1. Sign in to your My Granta account on this website.
  2. Click Download CES EduPack and click the download link to save the installer.
  3. Run the installer by double-clicking edupack_setup.XXXX.exe. Enter your My Granta account information when prompted.
  4. Click Create installation package.
  5. Select the edition you want to distribute.
  6. Click Continue. This will create an installer in a folder that you can then distribute to other licensed users. They can run this custom installer without signing in to My Granta. You can distribute this folder of files using a private network, a VLE, or physical media (e.g. USB stick). Students will need to copy the folder to a local drive before insalling.

If you received a DVD containing the CES EduPack installer, you can distribute these files from the DVD to students. Copy the files onto a private network, a VLE, or physical media (e.g. USB stick). Students can then run the installer without signing in to My Granta to install CES EduPack on their own PCs.

You also have the option of distributing all licensed editions. Please make sure you know how many students are licensed for each edition by looking on the license agreement.

For information on installing CES EduPack over a network, please visit the CES EduPack Installation Guidelines page.

Over 1000 universities and colleges use the CES EduPack and some of them do use a license server to aid distribution. However, as it is not a concurrent license, you don’t need to restrict how many students are using it at the same time.

No—we don’t supply concurrent licenses. In our experience, just before an assignment is due, all the students wanted to use it at the same time! The enrolment license is more flexible. It covers a number of students over a year. You can then distribute the software to them in whatever way suits your system. The software will expire at the end of the license.

Over 800 universities use CES EduPack alongside many different VLEs (notably Blackboard). Enrollment licenses enable you to use the software in any way you want with the student numbers on the Software License Agreement. Universities usually have students install the CES EduPack software on home computers/laptops by downloading the software from the VLE, or if the VLE supports features like ‘remote desktop’, then the students can remotely access University computers with CES EduPack installed on them. However, please note that:

  • CES EduPack needs to be traditionally installed and is not a web-based resource.
  • Students cannot download the software from Granta; a distribution package with a license file needs to be put on the VLE if you want to distribute the software this way.

If your institution has an enrollment license then the software will automatically expire at the end of the license period. If you don’t think it should have expired now or if you want to renew the license you can contact us or email education.team@grantadesign.com and the right person will get back to you to help.

Contact us or email education.team@grantadesign.com and the right person will get back to you to help.

CES EduPack is designed for computers running Windows. However, some students and academics have reported that the following two options allowed them to run CES EduPack on a Mac operating system:

  • Boot Camp—Boot Camp is software that comes installed with macOS (compatible with macOS 10.6 or later) that allows you to run compatible versions of Microsoft Windows on an Intel-based Mac. As Boot Camp runs the Windows operating system directly, the performance of Windows applications is not affected. The downsides of using Boot Camp are the risks involved with re-partitioning the hard drive and the need to boot into Windows each time you wish to use CES EduPack.
  • Install Windows on a virtual machine on your Mac. This allows you to run Windows software, including CES EduPack, from inside macOS as if it were installed on your Mac.

Both options require you to have a licensed version of Windows. Please note that we are unable to provide specific support or software recommendations for macOS.

To install CES EduPack, you will need the following:

  • A compatible Microsoft® Windows® operating system;
    Windows 7 32-bit or 64-bit,
    Windows 8 32-bit or 64-bit,
    Windows 10 32-bit or 64-bit.
  • 2 GB of RAM (more is recommended when using large databases).
  • 4.5 GB of available hard disk space.
  • Microsoft .NET Framework version 4.6.2, Microsoft Report Viewer 2010 SP1, and Microsoft Visual C++ Redistributable Packages for Visual Studio. If any of these are not installed, they will be installed during the CES EduPack installation. For the French, German, and Spanish language installations, you will also require the appropriate language packs for these, which are usually installed with your OS.
  • Administrator rights.

Most copies of CES EduPack are delivered via download. If you require a physical copy, we can arrange a DVD or USB drive shipment. This will be delivered to the address specified on the purchase order.

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Installation Guidelines

Read the full set of guidelines for IT or Network Administrators installing or distributing CES EduPack.