FAQs from Students

FAQs from Students

If you do not have license.lic in the same folder as edupack_setup.year.exe, contact your instructor or IT admin.

No – your installation package contains the two files you need in the same folder, so that you don’t need a username and password.

An account is only needed to download the installer and to create an installation package, which your course educator or IT Administrator will do for you. If the installer is prompting you to log in, contact your administrator for a new installation package. It could be that they have forgotten to create that for you and have instead distributed their link to the installer.

To install CES EduPack:

  1. Your instructor or IT Admin will give you a package of files called the installation package. Copy the installation package onto your computer. If it was distributed as a ZIP file, extract the files before proceeding. Make sure license.lic and edupack_setup.XXXX.exe are both in the folder.
  2. Run the installer by double-clicking on edupack_setup.XXXX.exe and follow the on-screen instructions.

Installation instructions

To uninstall CES EduPack, use Programs and Features in the Control Panel.

If you have a copy of CES EduPack on your personal laptop or desktop, it will time out at the end of the academic year. CES EduPack is specifically designed for education however, CES Selector or GRANTA MI may be of interest in the future if you go on to do research or work in industry. Read more about how Granta can support you throughout your career.

This usually happens at the end of the academic year. If you need to use CES EduPack on next year’s courses too, contact your University or College administrator to get a copy of the latest version.

You need to contact your IT department or the faculty/academic responsible for your course. They will contact Granta Design if there is a problem that they cannot fix.

If your course uses CES EduPack please contact your course leader or IT department to get a copy. Please note that we can only deal directly with university faculty (e.g., lecturers, professors, heads of department, or their support staff) in discussing CES EduPack and options for its use. This limitation enables Granta to provide effective support and service to hundreds of institutions worldwide.

CES EduPack is designed for computers running Windows. However, some students and academics have reported that the following two options allowed them to run CES EduPack on a Mac operating system:

  • Boot Camp—Boot Camp is software that comes installed with macOS (compatible with macOS 10.6 or later) that allows you to run compatible versions of Microsoft Windows on an Intel-based Mac. As Boot Camp runs the Windows operating system directly, the performance of Windows applications is not affected. The downsides of using Boot Camp are the risks involved with re-partitioning the hard drive and the need to boot into Windows each time you wish to use CES EduPack.
  • Install Windows on a virtual machine on your Mac. This allows you to run Windows software, including CES EduPack, from inside macOS as if it were installed on your Mac.

Both options require you to have a licensed version of Windows. Please note that we are unable to provide specific support or software recommendations for macOS.

These are some common issues related to running the installer:

  • If the installer was distributed as a ZIP file, extract the files before running the installer.
  • Make sure license.lic is in the same folder as the installer, edupack_setup.XXXX.exe.
  • Error code 0x80070652 – Wait for any other programs to finish installing or uninstalling before starting the installer. Note that other installations may be running in the background e.g. Microsoft Updates.
  • Error code 0x80091007 – A poor internet connection can affect the installer when downloading the required files. Try re-running the installer and use a wired internet connection or move to place with a better Wi-Fi signal.
  • Error code 0x8007002 – The CES EduPack installation files are damaged or corrupted. Ask your IT administrator for a new copy.
  • Error code 0x80070643 – There is an error with the Microsoft .Net Framework installation on your computer. Follow the instructions on the Microsoft support page to resolve this issue.
  • Error code 0x80070666 – An error occurred in Visual Studio Runtime 2017. This error is caused by a version of Microsoft Visual Studio Runtime 2017 that accidentally removes a registry key used by CES EduPack 2019. Try installing the latest version of Visual Studio to restore the missing registry key.

If you encounter a different error, contact your IT administrator.

To install CES EduPack, you will need the following:

  • A compatible Microsoft® Windows® operating system;
    Windows 7 32-bit or 64-bit,
    Windows 8 32-bit or 64-bit,
    Windows 10 32-bit or 64-bit.
  • 2 GB of RAM (more is recommended when using large databases).
  • 4.5 GB of available hard disk space.
  • Microsoft .NET Framework version 4.6.2, Microsoft Report Viewer 2010 SP1, and Microsoft Visual C++ Redistributable Packages for Visual Studio. If any of these are not installed, they will be installed during the CES EduPack installation. For the French, German, and Spanish language installations, you will also require the appropriate language packs for these, which are usually installed with your OS.
  • Administrator rights.

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